Had a busted pipe that flooded the house while we were in town, called SERVPRO and they were there in 1 hour with all the proper equipment to start the drying process and mitigate the damage. Justin Shomaker was my Field representative and did an awesome job working with insurance adjuster and overseeing contractor support that completed all the work on the house from top to bottom. All I had to do was pick colors and sign the insurance checks... it was one of the smoothest operations I've seen in a long time with respect to a disastrous situation. I would recommend having SERVPRO's number in your phone just in case.. Very impressed with their professionalism!! outstanding job!!! Thanks, Mike

Dear SERVPRO, Thank you for your rapid response. Your workers were very courteous and thorough. They took the time to explain their work and we appreciated it. Gratefully, Mr & Mrs Weech

Very polite & professional young man. (Alex) Helpful in explaining things to me. Wish all companies were this professional.

I just wanted to let you all know that Shane Jones has been awesome through this whole process. I have been very comfortable with him in my home and he has been so professional. I wanted to make sure you all knew what an asset he is to your company. Thank you!

The Team was amazing! Couldn't have asked for a better experience. Working with Shane and the SERVPRO team made this process much less stressful. SERVPRO has gone above and beyond our expectations and helped in more ways than one! Thankful for them, look forward to working with them more! Thank You!

We greatly appreciate all the hard work during the clean up process. The team was great and would def. use them again!!!

SERVPRO techs were helpful and concerned about our problems and concerns. Thank you for job well done!

Everything was excellent! The service provided was excellent! Thank you for the promptness and professionalism, along with the knowledge that was provided. Great service!

We had a great experience with this and would recommend SERVPRO to anyone I see.

They did an amazing job! Lucas was very prompt, quick and always polite. He's a gem to SERVPRO!

This SERVPRO team was excellent! No improvements are necessary.

The staff of SERVPRO were very helpful and attentive during this process. They kept us informed during the whole ordeal.

SERVPRO was great, they were friendly but more importantly did their job very effectively. They had my downstairs dry and back to normal within a week. Highly recommend them!

Great response & customer service, very helpful & professional!!

SERVPRO team (Adam/Shane/Jeremy/Ron) - Everyone was extremely kind and courteous...kept me informed of all procedures and met all of my expectations....Thank you :)

Lucas and team were very respectful and courteous! Job well done!

The SERVPRO team was quick to get here. I am a professional and I've seen good people. Shane should get a promotion, he and his team were very professional. He was quick to assess all the damage and start work immediately. Shane is a top notch professional who lead his team every step of the way. Justin provided great oversight and visited the site several times. Could not have asked for better service.

SERVPRO of Suffolk/Smithfield/Franklin is a very professional group of people.